The domain name www.renaissanceind.com (hereinafter referred to as "Website") is owned by Renaissance Technologies Private Limited a company incorporated under the Companies Act, 1956 with its registered office at "Renaissance Altai", 5AC-952, Ist Block, HRBR Layout, Outer Ring Road, Bangalore -560 043, Karnataka, India (hereinafter referred to as "Renaissance").
Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Renaissance Technologies Private Limited and these terms and conditions including the policies constitute Your binding obligations, with Renaissance.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Renaissance allows the User to surf the Website r making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Renaissance Technologies Private Limited.
When You use any of the services provided by Us through the Website, including but not limited to, (e.g. reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Renaissance Policies ((including but not limited to Privacy Policy available on http://www.renaissanceind.com/privacy-policy.htm) as amended from time to time.
Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at http://www.renaissanceind.com/privacy-policy.htm. If You object to Your Information being transferred or used in this way please do not use Website.
Confidentiality
Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients are requested to retain copies of any literature issued in relation to the provision of our services.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
SPAM
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double Opt-in" will be treated as spam. Any user who sends out spam will have their account terminated without notice.
Renaissance reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. Renaissance also reserves the right to make any such modifications in an emergency at our sole discretion.
Renaissance reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean-up fee. This cost of the clean-up fee is left entirely to the discretion of Renaissance.
Bulk Email / Mass Email scripts of any type are not permitted on any Renaissance server. The send mail rate on all Renaissance servers is capped at 100 emails per hour per account, any more than this will be bounced back to the sender.
Billing
All our signups go through a stringent fraud detection process. Our verification department would cross-check all the information given during the signup. This is done to establish that the account holder is aware of what they have purchased and also the fact that the signup has been made with their knowledge. All the accounts are setup only after confirming the genuinity of the signup.
All charges are shown in INR. Payments are to be made in INR. We accept the following types of payment:
Debit Cards/ Netbanking.
Credit Card.
NEFT / RTGS / Wire Transfer.
Cheque / Demand Draft / Pay Order.
Direct Cash Deposit.
We accept monthly, quarterly, semi-annual & annual payments. We also welcome multi-year contracts. Please email sales@renaissanceind.com for further details.
Accounts paid for by NEFT / RTGS / Wire Transfer / Cheque / Demand Draft / Pay Order would be setup only after we get proof of the payment being done. A copy of the receipt of the payment has to be sent to our billing department. Customers may scan the receipt or take a screen-shot of the same & email it as an attachment to sales@renaissanceind.com. Such accounts would be setup after the copy of the receipt is received. Our billing department can be reached at +91 80 66 993600 for any clarification which may be needed.
We require a written authorization in the form of an email for requests to change billing cycles, contact email address & cancellation / termination of services. This has to be sent to sales@renaissanceind.com.
Account renewal reminders will be sent 15 (Fifteen) days before the actual renewal / due date. This is done to ensure that our clients get enough time to make payment(s). A second reminder will be sent before the due date and the third & final reminder would be sent on the day of renewal. These reminders will only be sent to the authorized primary email address of the account.
A grace period of 3 (three) days will be given to all unpaid accounts past the renewal / due date. The hosting service will be suspended on the 6th (Sixth) day of the account being past due and a notification email would be sent informing about the suspension of service. Backup, if purchased / applicable, will be provided only after the dues are paid during the suspension period, i.e. between 6th and 10th days (both days inclusive) of account being past due.
We would allow up to 5 (Five) days after the account has been suspended, for the renewal fee / dues to be paid. The account will be terminated permanently and all data held within that particular account will be deleted from the server once this period of additional 5 days is over. Under no circumstances would a backup be provided to the client after termination.
We have a 15-day money back guarantee period within which the customer is free to cancel their service & claim a refund of the charges paid. However, all additional features added to an account are charged according to the billing cycle. Additional items are non-refundable. The refund does not cover the followings:
SSL Certificates.
Dedicated IP Addresses.
Additional Add-ons.
Any additional over-usage.
Any control panel charges / anti-virus program charges.
Taxes paid.
A pro-rated refund is given in case of cancellations within the next due renewal. Only charges for the un-used period would be refunded. If the cancellation request is received within six to zero days before the renewal date, this cancellation request will be effective on the following billing cycle and charges for the current month will apply.
We do not allow charge backs to occur to its merchant accounts and contracts with VISA/ MASTERCARD International, American Express financial services. It is not recommended to initiate a charge back hence it is assumed that customer agrees to the billing policies (this document) and the terms and conditions as outlined in this document and We will use this document and customers agreement at the time of the order to wholeheartedly fight a charge back and/ dispute. If the customer has supplied a valid reason for a refund, we will gladly apply this refund only if the requirements specified above are met. Any dispute/ charge back attempts will immediately result in suspension of the web hosting account and another charge will be applied the customer’s credit card under the same order/ authorization number. Any customer, who provides a credit card charge back in response to a bill and/or order placed at Renaissance will be subject to collections and legal action. Charge backs are never an acceptable means of attaining a refund. By ordering an account you are bound by these terms and conditions and must follow and agree to them. The following amounts will be applied for all charge backs: Rs. 5000.00 Charge back processing fee, Rs. 2500.00 penalty for charge back usage. In addition if collections action is required a 25% collections fee will be assessed as well for the total amount.
Accounts terminated due to any hosting violation, breach of our policies (TOS & AUP) are not entitled to any sort of refund what-so-ever. Instances where Renaissance has had to delete or terminate accounts (after having evidence to substantiate the charges / violations) due to complaints of copy-right infringement, internet watchdog complaints, SPAM complaints would also not be entitled for any refund at all.
At any point of time, in cases where compensation has to be given for not having been able to provide the services guaranteed on the website, the amount would not be more than 1 month's hosting fees.
Only first time sign-ups are eligible for refunds & the 15-day money back guarantee period.
Renaissance doesn't store your credit / debit or any other card details on our databases. We only push the information to the payment gateways.
Disclaimer of Warranties and Liability
This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Renaissance does not warrant that:
This Website will be constantly available, or available at all; or
The information on this Website is complete, true, accurate or non-misleading.
Renaissance will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Renaissance does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.
You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
Backup and Data Loss
Your use of the Renaissance DataCenter service is at your sole risk. Renaissance is not responsible for any and all files and data residing on your account on our servers. Renaissance does not maintain backup copies of customers unless and until the customer has opted for a backup plan. Renaissance cannot guarantee that the contents of the server will never be deleted or corrupted, or that a backup of a server always be available. You agree to take full and sole responsibility for any and all files and data transferred to our servers and to maintain all appropriate backups of any and all files and data stored on any Renaissance DataCenter server to which you have an account on.
Indemnity
You shall indemnify and hold harmless Renaissance, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Applicable Law
Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bangalore.
Service Description
We do not warrant that Service description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Limitation of Liability
IN NO EVENT SHALL RENAISSANCE TECHNOLOGIES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.